Angela Martinez | September 3, 2023 | Seattle, WA

I manage a busy call center in Seattle and struggled to find customer service reps who could handle our high volume of technical inquiries. EMPRO not only sent us experienced agents but also ensured they had the specific software knowledge required for our industry. They organized a specialized onboarding process that cut training time in half. Today, our call resolution rates are at an all-time high, and our customers notice the difference in service quality.