Help Keep the Business Connected and Running

Are you someone who enjoys solving technical problems, helping people, and being the person others rely on when technology is not working the way it should?

We are looking for a dependable, tech-savvy, and service-oriented User Support Technician to support day-to-day technology operations across the organization. In this role, you will play a critical part in ensuring employees stay connected, productive, and supported through reliable technology and responsive technical assistance.

You will help maintain the tools employees rely on every day, including computers, laptops, cellphones, printers, email, cloud services, digital communication systems, and network connectivity.

If you enjoy troubleshooting, supporting users, and solving real-world technical problems in a fast-paced environment, this could be the right opportunity for you.

Why Join Us?

Technology powers business operations, and great support teams keep everything moving.

As a User Support Technician, you will be one of a small team responsible for ensuring employees have the tools, connectivity, and support they need to succeed.

Here’s what you can expect:

✔ Stable, long-term opportunity
✔ A role where your technical skills make a direct impact
✔ Hands-on troubleshooting and problem-solving work
✔ Exposure to a wide range of technologies and systems
✔ A collaborative environment where your support matters
✔ Opportunities to grow your technical knowledge and career

This is a role for someone who enjoys helping people, solving problems, and keeping systems running smoothly behind the scenes.

Key Responsibilities

User Support & Technical Troubleshooting

• Provide day-to-day technical support for internal employees and departments
• Troubleshoot and resolve issues related to computers, laptops, printers, cellphones, networks, cloud services, email, and digital infrastructure
• Respond to technical support requests in a timely, professional, and solutions-focused manner
• Diagnose and resolve hardware, software, system access, and connectivity issues
• Escalate unresolved issues as needed to maintain continuous operations and 24×7 helpdesk support availability

Device Provisioning & Configuration

• Configure and deploy laptops, desktop computers, cellphones, printers, and other technology tools using standardized processes
• Ensure devices are properly configured, secure, and functioning efficiently
• Maintain consistency across technology setups to support productivity and security standards
• Troubleshoot device setup and performance issues

User Onboarding & Offboarding

• Support employee onboarding and offboarding processes through structured checklists
• Prepare user accounts, devices, system access, email, and permissions for new employees
• Recover, secure, and properly deactivate access during offboarding processes
• Ensure smooth transitions while maintaining system security and consistency

Systems, Productivity & Standardization

• Help ensure employees remain productive using company-provided tools and systems
• Enforce standardized ways of working to minimize downtime and reduce disruptions
• Support a secure and consistent technology environment while balancing operational efficiency and cost-effectiveness
• Assist users with best practices for systems, tools, and digital workflows

Ticketing System & Documentation

• Leverage the company ticketing system to provide a consistent level of support and service
• Track, document, and resolve technical issues accurately and efficiently
• Maintain organized records of support requests and recurring issues
• Identify trends and opportunities to improve technical support processes

Teamwork & Additional Support

• Work closely with internal teams and leadership to support business operations
• Help improve technical processes and overall system efficiency
• Assist with office technology upgrades and IT-related projects as needed
• Perform additional responsibilities as assigned

What We’re Looking For

We are looking for someone who is:

• Reliable and dependable
• Tech-savvy and naturally curious
• A strong problem solver with critical thinking skills
• Patient, professional, and service-oriented
• Organized and detail-oriented
• Comfortable troubleshooting technical issues independently
• Able to multitask and prioritize support requests efficiently
• Someone who enjoys helping people and solving problems

Qualifications / Requirements

• Previous IT support, user support, help desk, or technical troubleshooting experience preferred
• Experience supporting computers, laptops, printers, mobile devices, networks, and cloud-based systems preferred
• Knowledge of Windows operating systems, Microsoft Office/365, email systems, printers, and networking basics preferred
• Experience provisioning and configuring devices is a plus
• Familiarity with ticketing systems and support workflows preferred
• Strong troubleshooting and problem-solving skills
• Ability to explain technical issues in an easy-to-understand way
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Schedule & Physical Requirements

Schedule:
Mon-Fri 8:00am – 4:30pm
Schedule to be discussed during the interview process

• Full-time opportunity
• Office-based work environment with occasional movement throughout facilities
• Must be comfortable sitting, standing, walking, and moving equipment when necessary
• Ability to occasionally lift and move computer equipment or office devices
• Comfortable working in a fast-paced environment and responding to urgent support requests
• Flexibility to support escalated technical needs when necessary

Why This Role Matters

Technology keeps businesses moving.

When systems fail, devices stop working, or employees cannot access the tools they need, productivity slows. Your work helps ensure employees remain connected, supported, and productive every day.

You are not just troubleshooting technology, you are helping power the entire business behind the scenes.

Your work makes a difference every single day.

Apply Today

If you are dependable, tech-savvy, and enjoy helping people solve problems, we would love to hear from you.

Apply today and become part of a team that values problem-solving, reliability, and great support.

Equal Opportunity Employer:
We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

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