Build Relationships. Support Customers. Help Drive Growth.

Are you someone who enjoys building relationships, helping customers, and finding solutions? Do you thrive in a fast-paced environment where communication, organization, and customer service matter?

We are looking for a motivated, customer-focused, and results-driven Customer Service Inside Sales Representative (Mandarin Speaking) to support internal sales operations and customer relationships. In this role, you will act as a trusted resource for customers, helping support their day-to-day business needs while identifying opportunities to grow sales and strengthen long-term partnerships.

This position requires someone who is fluent in Mandarin and English, enjoys communicating with people, and is comfortable balancing customer service, inside sales, reporting, and account support.

If you enjoy helping customers succeed, building business relationships, and working in a team-oriented environment, this could be the right opportunity for you.

Why Join Us?

Great customer service and inside sales professionals help businesses grow.

In this role, you will become a trusted partner to customers while supporting sales growth, strengthening customer relationships, and helping ensure customers receive the products and support they need to succeed.

Here’s what you can expect:

✔ Stable, long-term opportunity
✔ Career growth into outside sales opportunities
✔ A customer-focused role where relationship-building matters
✔ Exposure to sales strategy, reporting, and business development
✔ A collaborative team environment with training and support
✔ Opportunities to develop professionally and grow your career

This is a role for someone who enjoys helping customers, communicating with people, and being part of a growing sales organization.

Key Responsibilities

Customer Service & Relationship Management

• Serve as a trusted point of contact for customers and support their day-to-day business needs
• Build and maintain strong relationships through professional communication and excellent customer service
• Assist customers with product inquiries, order support, and supply needs
• Help ensure customer satisfaction in all areas of service and communication
• Provide vacation coverage support to maintain continuity in customer service and account management

Inside Sales & Business Development

• Support company sales growth initiatives and help achieve established goals and budgets
• Act as an extension of the outside sales team to proactively grow product and service sales
• Identify opportunities to increase sales within existing customer accounts
• Search, prospect, and qualify new customer leads through research, networking, directories, business resources, and online tools
• Assist in generating new business opportunities and growing market share

Sales Support & Reporting

• Run, manage, and analyze daily, weekly, and periodic sales reports to monitor performance and support business initiatives
• Use reporting and data analysis to identify opportunities, trends, and areas for growth
• Support territory success by helping execute company sales initiatives and promotions
• Assist with sales planning and account management activities

Training & Professional Development

• Participate in sales training, meetings, demonstrations, trade shows, and events as directed
• Complete required company training and educational programs
• Learn company products, services, systems, and processes to effectively support customers and sales efforts
• Continuously develop sales, communication, and business skills

Teamwork & Additional Support

• Collaborate closely with internal teams, leadership, and sales staff to support overall business success
• Help maintain a high level of customer satisfaction and service consistency
• Perform additional duties and responsibilities as assigned

What We’re Looking For

We are looking for someone who is:

• Fluent in Mandarin and English (required)
• Professional, outgoing, and customer-focused
• A strong communicator who enjoys building relationships
• Sales-minded with a customer-first attitude
• Organized, detail-oriented, and analytical
• Comfortable multitasking in a fast-paced environment
• Motivated to grow professionally and develop into a larger sales role
• Someone who takes pride in providing outstanding service

Qualifications / Requirements

• Fluency in Mandarin and English required
• Previous customer service, inside sales, account management, or sales support experience preferred
• Strong communication and relationship-building skills
• Comfortable making outbound calls and following up with customers
• Experience with reporting, spreadsheets, and data analysis preferred
• Strong organizational and time management skills
• Proficiency in Microsoft Office and computer systems preferred
• Ability to work independently and as part of a team

Schedule & Physical Requirements

• Full-time opportunity
• Office-based work environment
• Must be comfortable sitting, typing, speaking on the phone, and working on a computer throughout the day
• Ability to manage multiple priorities and customer requests in a fast-paced environment
• Occasional attendance at meetings, trade shows, conventions, or training events may be required

Why This Role Matters

Strong customer relationships drive business success.

Your work helps ensure customers stay supported, orders continue moving, and relationships continue growing. By providing excellent service and helping identify opportunities for growth, you help strengthen the business while creating long-term customer loyalty.

You are not just answering calls or processing orders, you are helping grow the business and build lasting partnerships.

Your work makes a real impact every single day.

Apply Today

If you are fluent in Mandarin, enjoy helping customers, and want to grow your career in customer service and inside sales, we would love to hear from you.

Apply today and become part of a team that values communication, customer relationships, growth, and great service.

Equal Opportunity Employer:
We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

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By applying to this position, you expressly consent to receive automated text messages (SMS), phone calls, and communications from EMPRO Staffing regarding job opportunities, interview scheduling, application updates, employment opportunities, and other position-related information. Message and data rates may apply. Message frequency may vary. Consent is not a condition of employment. You may opt out at any time by replying STOP to text messages.