Keep Operations Moving. Keep Customers Informed.

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and knows how to stay organized when things get busy? Do you communicate well under pressure and enjoy helping keep operations running smoothly?

We are looking for a dependable, highly organized, and detail-oriented Dispatcher to join a growing team. In this role, you will be responsible for coordinating schedules, tracking service activity, supporting field personnel, and ensuring customers receive timely communication and exceptional service.

This position plays a critical role in keeping operations organized, efficient, and on schedule. If you enjoy multitasking, problem-solving, and being the person who helps keep everything moving, this could be the right opportunity for you.

Why Join Us?

Great dispatchers are the backbone of successful operations.

In this role, you will help coordinate daily activity, support service teams, and ensure customers stay informed throughout the process. Your organization and communication skills will directly impact customer satisfaction and operational success.

Here’s what you can expect:

✔ Stable, full-time opportunity
✔ A fast-paced environment where no two days are the same
✔ A team-oriented workplace where your work matters
✔ Opportunities to grow professionally and expand your skillset
✔ A role where communication, organization, and problem-solving are valued
✔ The ability to make a direct impact on day-to-day operations

This is a role for someone who enjoys staying organized, solving problems, and helping teams operate efficiently.

Key Responsibilities

Dispatching & Scheduling

• Schedule and dispatch drivers, personnel, vehicles, and/or service teams based on customer needs and daily operational demands
• Coordinate routes and schedules to ensure timely and efficient service completion
• Monitor and track driver and field activity using GPS or dispatch software when applicable
• Communicate schedule changes and updates to field teams in real time

Customer Communication & Support

• Communicate with customers to provide updates regarding service timelines and completion status
• Respond professionally to customer questions and concerns regarding services or scheduling
• Provide excellent customer service while maintaining professionalism in fast-paced situations
• Work with customers and internal teams to ensure smooth service coordination

Operations & Problem Solving

• Troubleshoot and resolve operational or scheduling issues that arise throughout the day
• Quickly adapt to changing priorities and unexpected service disruptions
• Help ensure daily operations stay organized, efficient, and on schedule
• Maintain compliance with company procedures and operational standards

Documentation & Reporting

• Maintain accurate dispatch records, service logs, route updates, and scheduling information
• Enter and update dispatch-related information in company systems
• Prepare daily reports summarizing service and dispatch activity for leadership
• Track and document changes, service completion updates, and operational issues

Teamwork & Additional Support

• Collaborate closely with drivers, field staff, leadership, and customers to support operational success
• Assist in maintaining a productive, team-oriented work environment
• Support additional operational duties as assigned

What We’re Looking For

We are looking for someone who is:

• Highly organized and detail-oriented
• Calm under pressure and able to multitask effectively
• A strong communicator with excellent customer service skills
• A problem solver who thinks quickly and stays solutions-focused
• Comfortable working in a fast-paced environment with changing priorities
• Professional and able to maintain composure during difficult conversations
• Someone who has experience working with or managing difficult personalities, frustrated customers, or high-pressure situations
• Dependable, proactive, and team-oriented

Qualifications / Requirements

• High School Diploma or equivalent required
• Additional education or certifications in logistics, transportation, or operations management is a plus
• Previous dispatcher or similar coordination experience preferred
• Strong verbal and written communication skills
• Proficiency in Microsoft Excel required
• Strong organizational, time management, and multitasking abilities
• Ability to work efficiently in a high-pressure environment
• Strong problem-solving skills and attention to detail
• Experience handling difficult people, conflict resolution, or high-pressure customer interactions strongly preferred
• Familiarity with local geography and traffic patterns preferred
• Bilingual Spanish is a plus

Schedule & Physical Requirements

Schedule:
Monday – Friday
8:00 AM – 5:00 PM to start

Future Schedule Transition:
7:30 AM – 4:00 PM

• Full-time, office-based position
• Must be comfortable sitting, speaking on the phone, and working on a computer throughout the day
• Ability to multitask and respond quickly to changing priorities
• Comfortable working in a fast-paced environment with frequent communication demands

Why This Role Matters

Strong dispatch coordination keeps operations moving.

Your work helps ensure schedules stay on track, customers stay informed, and service teams have the information they need to succeed. Every call, update, and scheduling decision you make contributes directly to operational success and customer satisfaction.

You are not just scheduling appointments, you are helping keep the entire operation running smoothly.

Your work makes a difference every single day.

Apply Today

If you are highly organized, calm under pressure, and enjoy problem-solving in a fast-paced environment, we would love to hear from you.

Apply today and become part of a team that values communication, organization, customer service, and operational excellence.

Equal Opportunity Employer:
We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

SMS Communication Disclaimer:
By applying to this position, you expressly consent to receive automated text messages (SMS), phone calls, and communications from EMPRO Staffing regarding job opportunities, interview scheduling, application updates, employment opportunities, and other position-related information. Message and data rates may apply. Message frequency may vary. Consent is not a condition of employment. You may opt out at any time by replying STOP to text messages.